Terms and Conditions
Welcome to Koleseine Artwork. These Terms and Conditions govern your use of our website and the purchase of products from Koleseine. By using our website and purchasing products, you agree to these terms in full. Please read them carefully.
Definitions
"Store" refers to Koleseine, the website, and its affiliates.
"Customer" refers to any individual who purchases or intends to purchase from the Store.
"Product" refers to any artwork, originals, prints.
Product Information and Pricing
All products are described as accurately as possible. However, we do not warrant that the descriptions are 100% accurate, complete, reliable, or error-free. Prices are subject to change without notice but will not affect orders already placed.
Order Process and Payment
Payment: Customers can make payments via Credit Card, PayPal. All payments must be completed before the order is processed.
Order Confirmation: Upon placing an order, you will receive an email confirmation detailing the products ordered, price, and estimated delivery date. This email does not signify acceptance of your order. We reserve the right to cancel any order for any reason.
Delivery: The customer is responsible for all shipping costs, including any customs duties, taxes, or additional fees associated with the shipment. Handling these charges and ensuring smooth customs clearance is the responsibility of the customer.
Returns and Refunds: The store does not offer returns and refunds under any circumstances. All sales are final.
Intellectual Property Rights
All content on this website, including artwork images, logos, designs, and text, is the property of Koleseine. Reproduction, distribution, or any other form of use of our content is prohibited without written permission.
Commissioned Work
Commissioned or custom pieces require previous private communications with Koleseine, and if accepted, a deposit percentage is required upfront. The final payment is due before delivery. The artist retains copyright unless otherwise agreed in writing.
Privacy Policy
Your personal data is protected. We will only use your data to process orders and improve your customer experience. We will not share your personal information with third parties without your consent.
Shipping and Handling
Shipping Times: Delivery times vary based on location and product availability. Estimated delivery times are provided through email once the order is placed.
Shops at Don Mills, Toronto, Canada: Framed option is only available for pick-up orders within the Toronto area, In- person at The Shops at Don Mills. If you select this option at checkout, you will receive an email with detailed instructions on the date and time to pick up your artwork.
Worldwide Shipping: The customer is responsible for selecting the preferred mail service and covering all associated shipping costs, including delivery fees and additional charges. Any customs duties, taxes, or other fees incurred during international shipping are the customer’s responsibility.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of any modifications.
Contact Information
If you have any questions regarding these terms, please contact us at koleseineart@gmail.com.